Shipping Policy

At Gromania, we offer delivery services exclusively within the state of Goa, India. Please review the following information regarding our shipping policies:

1. Delivery Area

1.1 Gromania provides delivery services only within the geographic boundaries of Goa, India. We do not deliver to locations outside of Goa.

2. Delivery Timelines

2.1 Delivery timelines are determined based on the pin code provided during the ordering process and the time of order placement.

2.2 For orders placed within our operating hours:

Orders placed before 2 pm IST will be eligible for same-day delivery.
Orders placed after 2 pm IST will be delivered on the same day or the next business day depending on distance & staff availability.
2.3 Delivery times may vary based on factors such as order volume, product availability, weather conditions, and delivery location within Goa.

3. Order Tracking

3.1 Gromania provides order tracking information through our website or via email notifications. You can track your order to stay updated on its status and estimated delivery time.

4. Delivery Charges

4.1 Delivery charges, if applicable, will be displayed during the checkout process. Additional charges may apply for specific delivery requirements or special circumstances, which will be communicated before order confirmation.

5. Delivery Process

5.1 Our delivery team will ensure that your ordered items are packaged securely and delivered to the address provided during checkout.

5.2 It is your responsibility to ensure that the delivery address and contact information provided are accurate and up-to-date. Gromania will not be liable for any delay or non-delivery caused by inaccurate information.

6. Delivery Confirmation

6.1 Upon successful delivery, you will receive a confirmation notification via email or SMS, indicating that your order has been delivered to the specified address.

7. Unavailability during Delivery

7.1 If you are unavailable at the provided address during the delivery attempt, our delivery personnel will try to contact you. Redelivery attempts or arrangements for pick-up may be made based on mutual agreement.

7.2 If re-delivery attempts fail due to unavailability or inaccurate information provided by the customer, additional charges may apply.

8. Force Majeure

8.1 Gromania shall not be held responsible for delays or failures in delivery resulting from circumstances beyond our control, such as natural disasters, strikes, or any other unforeseen events (“Force Majeure”).

9. Contact Information

For any inquiries or assistance regarding shipping or delivery, please contact our customer support team at support@gromania.in.